At Slimi (slimi.shop), we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and how to initiate a return.
1. Return Eligibility
Conditions for Return:
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- The return request must be made within 30 days of the delivery date.
- The item must be accompanied by the original receipt or proof of purchase.
Non-Returnable Items:
Certain items are not eligible for return, including:
- Custom or personalized products
- Gift cards
- Items marked as final sale
- Damaged items not due to our error
2. Return Process
Initiate a Return:
To initiate a return, please contact our customer service team at email: support@slimi.shop with your order number, the reason for the return, and any relevant photos of the item. Our team will provide you with further instructions and a return authorization number (RAN).
Return Shipping:
Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. Slimi is not responsible for lost or damaged returns.
Return Address:
Please ship your return to the following address:
3. Refunds
Refund Processing:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds:
In some cases, only partial refunds may be granted (if applicable). This may occur if the item shows signs of use, is missing parts, or is not in its original condition.
Late or Missing Refunds:
If you have not received your refund after 10 business days, please check with your bank or credit card company, as it may take additional time before your refund is officially posted. If you still have not received your refund, please contact us at email: support@slimi.shop.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at exchanges@slimi.shop. We will provide instructions for the exchange process.
5. Damaged or Defective Items
Reporting Issues:
If you receive a damaged or defective item, please contact us immediately at support@slimi.shop with your order number, a description of the issue, and relevant photos. We will work to resolve the issue promptly, including providing a replacement or refund as necessary.
6. Cancellations
Order Cancellations:
You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, we cannot guarantee that your order can be canceled, as it may have already been processed. Please contact us at cancellations Email: support@slimi.shop for assistance.
7. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at:
Slimi
Email: support@slimi.shop